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[Remote] Benefitfocus Sr Enterprise Client Executive
Note: The job is a remote job and is open to candidates in USA. Voya Financial is committed to providing opportunities for a better financial future and is seeking a Senior Enterprise Client Executive. This role involves fostering executive relationships, driving revenue growth, managing client relationships, and ensuring client satisfaction while understanding benefits administration and technology solutions.
Responsibilities
- Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs
- Drives renewals and executes end to end expansion sales within customer base
- Pursues and develops new opportunities, and expansion opportunities at assigned accounts
- In partnership with the client, creates an account plan that reflects strategic client business objectives
- Identifies key success measures for solutions within account and then manages to the plan
- Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth
- Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction
- Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends
- Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust
- Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn
- Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines
- Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals
- Ensures client satisfaction and continuously monitors ongoing client satisfaction
- Additional responsibilities, as required
Skills
- 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare
- Bachelor's degree required
- Experience working with National Accounts in strategic selling and/or customer service
- Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment
- Ability to convey complex messages across a wide range of audiences, both internally and externally
- Exceptional presentation skills at the VP level
- Ability to use facts and data to tell a story that leads to sales
- Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy
- Solution oriented mindset; proven ability to leverage resources to address and resolve customer issues
- Proven ability of working under pressure with resilience and tenacity
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Company Overview
